Privacy Policy for Grateful Plate
(Dennywald LLC dba Grateful Plate)
Originally Published: January 1, 2025
Last Updated: September 7, 2025
1. Introduction
Welcome to Grateful Plate. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you purchase or participate in our website, ordering platforms, products, and online communities.
This Privacy Policy is for Grateful Plate (Dennywald LLC dba Grateful Plate).
2. Information We Collect
We may collect the following types of information:
- Personal details: Name, email address, billing information, address, phone number, country, external ID, date of birth, and gender
- Order information, questions, or comments: Orders placed, in-progress, and previously purchased orders (including delivery address and anything listed in “Personal details” above), as well as questions or comments submitted through contacting us via email, call, or text
- Technical data: IP address, browser type, device information
- Usage data: How you interact with content on our website
3. How We Use Your Information
We use your information to:
- Provide and manage orders
- Improve our content and user experience
- Communicate with you about offers, updates, and orders
- Process payments and prevent fraud
- Market and advertise our website and offers
4. Data Storage and Security
While we strive to keep your data secure, no method of transmission or storage over the internet is 100% guaranteed to be secure. There is always some inherent risk involved when storing or sharing data online. Grateful Plate will take reasonable steps to safeguard your information, but we cannot be held responsible for any data loss, alteration, or unauthorized access that may occur despite our security measures.
5. Email and Text Messaging Communications
a) Consent to Electronic Communications
- By providing your email address and/or phone number, you consent to receive electronic communications from Grateful Plate regarding order confirmations, delivery notifications, invoice information, and account updates.
b) Types of Communications
- Order confirmations and updates
- Delivery notifications
- Invoice and payment information
- Account and service announcements
- Optional promotional messages and weekly menu updates (if opted in)
c) Communication Methods
- Email: Sent to the email address you provide during ordering or by opting into communications
- Text Messages: Sent to your phone number you provide during ordering or by opting into communications
d) Opt-Out Instructions
- Email: You can unsubscribe from promotional emails by contacting us at ricky@gratefulplate.co
- Text Messages: Reply “STOP” to any text message or contact us at ricky@gratefulplate.co to remove your number
- Note: You cannot opt out of essential order-related communications while you have active orders
e) Message Frequency
- Communication frequency varies based on your order activity and preferences
f) Standard Messaging Rates
- Standard messaging and data rates may apply for text messages
- Grateful Plate does not charge for electronic communications, but your carrier/internet provider may
g) Data Protection
- We do not sell your contact information with third parties
- Your information is retained as long as you remain an active customer or until you request removal
h) Technical Requirements
- Email service requires a valid email address and internet access
- Text messaging requires a compatible mobile device and wireless service
- Not all carriers are supported for text messaging – contact us if you experience delivery issues
6. Third-Party Services
Our website, courses, or products may utilize various third-party services to enhance functionality, improve user experience, advertise, and manage certain aspects of orders and delivery. These services include, but are not limited to:
a) Ordering Platform: We use Bottle and Google Forms to create and receive orders. Google collects and processes user data according to its own privacy policy, which can be found at https://transparency.google/intl/en_US/our-policies/product-terms/google-forms/. Bottle Labs, LLC collects and processes user data according to its own privacy policy, which can be found at https://sendbottles.com/privacy.
b) Payment Processing: To invoice and handle payments, we use Stripe (via Bottle), Quickbooks, Venmo, and/or Paypal. When you make a purchase, your payment information is processed directly by this service. We do not store your full credit card details on our servers. Please refer to: Stripe’s privacy policy at https://stripe.com/privacy, Quickbooks’s privacy policy at https://www.intuit.com/privacy/, Venmo’s privacy policy at https://venmo.com/legal/us-privacy-policy/, and Paypal’s privacy policy at https://www.paypal.com/myaccount/privacy/privacyhub for more information on how they handle your financial data.
c) Analytics: We may use Google Analytics to gather information about course usage and performance. This helps us understand how people interact with our content and where we can make improvements. These tools collect anonymized data about your behavior within our website(s), such as pages visited and time spent on various sections. Please refer to Google’s privacy policy at https://policies.google.com/privacy?hl=en for more information on how they handle your data.
d) Email Marketing: To keep you informed about orders, updates, new offerings, and relevant content, we may use email marketing services like Google Mail (Gmail) and Mailchimp. These services process your email address and track email engagement (opens, clicks) to help us provide more relevant communications. Please refer to Google’s privacy policy at https://policies.google.com/privacy?hl=en-US, and Mailchimp’s privacy policy at https://www.intuit.com/privacy/statement/ for more information on how they handle your data.
e) Text Message and Mobile Phone Communication: If you choose to receive text updates, and if you create an account through gratefulplate.bottle.com, you may receive text message or mobile phone communication in order to manage your account, place orders, make inquiries, and for us to keep you informed about orders, updates, new offerings, and relevant content. We utilize through Bottle Labs, LLC to manage text message communications. Please refer to the Bottle Labs, LLC privacy policy at https://www.bottle.com/company-pages/privacy-policy for more information on how they handle your data.
f) Customer Support: We may use Google Mail (Gmail) to manage customer inquiries and messages. If you contact our support team, your communication and any personal information you provide will be stored in this system. Please refer to Google’s privacy policy at https://policies.google.com/privacy?hl=en for more information on how they handle your data.
g) Website Platform & Hosting: This website utilizes a GoDaddy domain and the website is run through WordPress and Bluehost. Please refer to GoDaddy’s privacy policy at https://www.godaddy.com/legal/agreements/privacy-policy, WordPress’s privacy policy at https://automattic.com/privacy/, Bluehost’s privacy policy at https://www.newfold.com/privacy-center for more information on how they handle your data.
h) Advertising: We use advertising platforms, specifically Meta Ads and Pinterest Ads, to promote our website, services, and products. This involves the following data practices:
Meta Advertising: We may use Meta’s advertising tools, including the Meta Pixel, to deliver targeted ads and measure their effectiveness. This means:
- We may share some of your data (such as email address) with Meta for audience matching.
- The Meta Pixel on our website collects data about your actions (e.g., visiting our site, visiting our ordering platform, signing up for the newsletter, etc.).
- This data helps us show you relevant ads on Meta platforms (such as Facebook and Instagram).
- We may use Meta’s retargeting features to show ads to people who’ve interacted with our site or products.
Pinterest Advertising: Similarly, we use Pinterest’s advertising tools to reach potential customers. This includes:
- Using the Pinterest Tag on our website to track conversions and build audiences.
- Sharing data like email addresses to create targeted audiences on Pinterest.
- Using your interactions with our pins and website to refine our ad targeting.
For both platforms:
- Your interactions with our ads (views, clicks) are recorded by the platforms.
- Both Meta and Pinterest have their own privacy policies detailing how they use this data. Please refer to Meta’s privacy policy at https://www.facebook.com/privacy/policy/ and Pinterest’s privacy policy at https://policy.pinterest.com/en/privacy-policy for more information on how they handle your data.
i) Website Security: We utilize Wordfence to protect our website from malware, spam, and other vulnerabilities. Please refer to Wordfence’s privacy policy at https://www.wordfence.com/privacy-policy/ for more information on how they handle your data.
It’s important to note that while we carefully select our third-party service providers and only work with reputable companies, each of these services operates under its own privacy policy and terms of service. We encourage you to review the privacy policies of these third-party services for more detailed information on how they collect, use, and protect your data.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain data processing
Please contact us at ricky@gratefulplate.co with any questions.
8. Changes to This Policy
We may update this policy periodically. Please check back for any changes.
9. Contact Us
If you have questions about this privacy policy, please contact us at ricky@gratefulplate.co.